Privacy Policy

1. Information We Collect

When you use our website, we may collect:

• Name
• Mobile number
• Delivery address
• Email address, if provided
• Order details and purchase history
• Payment transaction information
• Information required to provide customer support

2. How We Use Your Information

We use your information to:

• Process and confirm orders.
• Deliver products to your address.
• Contact you regarding orders and delivery.
• Process eligible returns, refunds, and exchanges.
• Respond to customer queries.
• Improve our website and services.
• Prevent fraud and misuse.

3. Payment Information

Online payments may be processed through third-party payment service providers. Payments are subject to the privacy and security practices of the relevant provider.

PahnawaStore.com does not ask customers to share their UPI PIN, ATM PIN, or banking passwords.

4. Sharing of Information

We may share necessary information with delivery personnel, payment providers, technology service providers, or other parties where reasonably required to fulfil orders or operate our services.

We may also disclose information where required by applicable law.

5. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online system can guarantee absolute security.

6. Cookies and Website Data

Our website may use cookies or similar technologies to maintain website functionality, improve the shopping experience, and understand website usage.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about its use.

Some information may need to be retained for legal, accounting, or transaction-related purposes.

8. Children’s Privacy

Our website is intended for general shopping purposes. Individuals who are not legally able to enter into contracts should use the service with appropriate parental or guardian involvement.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.

10. Contact Us

For privacy-related questions or requests, please contact our customer support team using the contact details published on PahnawaStore.com.