Returns & Refunds

1. Return Request Window

Customers should submit their return request within 24 hours of receiving the product.

Please use the return option on the website, if available, or contact customer support within this period.

2. Reasons for Return

Return requests may be considered for:

• Damaged products.
• Incorrect products.
• Products materially different from their descriptions.
• Other eligible reasons under our applicable policies and consumer protection laws.

3. Product Condition

Where reasonably possible, customers should keep the product, packaging, tags, and accessories in their original condition.

This condition will not override any legal rights a customer has concerning defective, damaged, or misdescribed goods.

4. How to Request a Return

• Open the website and locate your order.
• Select the return option, if available.
• Submit your return request within 24 hours of delivery.
• Provide the reason and supporting photographs, if requested.
• Wait for instructions from our support team.
• Follow the approved return or pickup procedure.

5. Return Approval

Our team will review each request and inform the customer about the next steps.

6. Refunds

If a refund is approved, it will be processed according to our Refund Policy and applicable law.

7. Exchanges

Exchanges may be offered where suitable replacement stock is available and the request is eligible.

8. Contact

For return or refund assistance, please contact the customer support team using the details published on PahnawaStore.com.