Refund Policy

1. Eligibility

Refund requests will be assessed in accordance with our published return policy and applicable consumer protection laws.

Eligible reasons may include:

• A damaged product.
• An incorrect product delivered.
• A product that is materially different from its description.
• An approved return under the applicable return policy.
• An order cancelled after payment, where a refund is due.

2. Request Period

Customers should report a return or refund issue within 24 hours of delivery.

Customers should provide their order number and a description of the issue. Photographs may be requested when necessary to assess a damaged or incorrect product.

3. Refund Approval

Our team will review the request and communicate the decision to the customer.

A refund will not be unreasonably denied where a customer is entitled to one under applicable law.

4. Refund Method

For prepaid orders, approved refunds will ordinarily be issued through the original payment method or another mutually agreed lawful method.

For Cash on Delivery orders, our team will communicate the available refund procedure and any information required to process it.

5. Refund Processing Time

We aim to initiate approved refunds promptly, ordinarily within 5–7 business days after approval. The actual time for the amount to appear in the customer’s account may depend on the bank or payment provider.

If a different statutory timeline applies, that timeline will take precedence.

6. Shipping Charges

The treatment of delivery charges will depend on the reason for the return and applicable law.

7. Contact

For refund assistance, contact PahnawaStore.com customer support using the details published on our website.