Terms & Conditions

1. Website Usage

You agree to use our website for lawful purposes and to provide accurate information when placing an order.

2. Products and Availability

We sell footwear, handbags, belts, watches, wallets, and other fashion accessories.

Product availability, sizes, colours, and designs may vary. We make reasonable efforts to display accurate product information and images.

3. Prices and Payments

Product prices will be displayed on the website. Applicable delivery charges, taxes, and other charges, where relevant, will be communicated during checkout.

Customers may pay using available online payment methods or Cash on Delivery, where offered.

4. Orders and Confirmation

An order is subject to product availability and confirmation by PahnawaStore.com.

We reserve the right to cancel an order where necessary, including situations involving stock unavailability, pricing errors, suspected fraud, or delivery restrictions. Where payment has already been collected for a cancelled order, an applicable refund will be processed.

5. Delivery

Our initial delivery service is intended for eligible addresses within a 15 km radius of Madhuban, Bihar.

Our target delivery time is within 24 hours of order confirmation, subject to stock availability, customer availability, weather, and other operational conditions.

Delivery time is an estimate and is not an unconditional guarantee.

6. Returns and Refunds

Customers should submit a return request within 24 hours of delivery under our proposed return policy.

Eligible returns, exchanges, and refunds will be handled according to the Returns & Refunds and Refund Policy pages.

Nothing in these terms limits rights that customers have under applicable law.

7. Customer Responsibilities

Customers must provide a correct mobile number and delivery address and remain reasonably available to receive their orders.

8. Intellectual Property

Website content, branding, logos, and original materials belonging to PahnawaStore.com may not be copied or used commercially without permission.

9. Limitation of Liability

To the extent permitted by applicable law, PahnawaStore.com will not be liable for indirect losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded.

10. Changes to Terms

We may update these terms when necessary. Changes will be published on the website.

11. Governing Law

These terms are subject to the applicable laws of India. Disputes will be handled by the appropriate courts having jurisdiction under applicable law.

12. Contact

For assistance, please contact customer support through the contact details published on PahnawaStore.com.