Shipping Policy

1. Delivery Area / Service Location

PahnawaStore.com initially offers local delivery within a 15 km radius of Madhuban, East Champaran, Bihar, India.

Delivery availability depends on the address being covered by our delivery service.

2. Delivery Coverage

We initially serve eligible addresses within a 15 km radius of Madhuban.

3. Delivery Time

Our target is to deliver orders within 24 hours after order confirmation.

Delivery may take longer if a product is unavailable, the customer cannot be contacted, weather conditions are unfavourable, or operational difficulties arise.

4. Order Processing

Orders are processed after the necessary confirmation and stock checks.

5. Delivery Process

• Place your order on PahnawaStore.com.
• Provide your correct delivery address and mobile number.
• Our team may contact you to confirm the order.
• Our team prepares the available product.
• A delivery representative delivers the order to your address.
• For Cash on Delivery orders, pay the confirmed amount upon receipt.

6. Delivery Charges

Any applicable delivery charges will be displayed or communicated before the customer confirms the order.

7. Order Confirmation

Our team may contact customers to verify their mobile number, address, product selection, or order details.

8. Cash on Delivery

Cash on Delivery is available where offered at checkout. Customers must pay the confirmed order amount when receiving their order.

9. Delayed Deliveries

If a delivery is delayed, customers may contact our support team for an update.

10. Incorrect Address or Unavailable Customer

Customers are responsible for providing accurate delivery details and a reachable mobile number. An incorrect address or an unavailable customer may cause a delay or failed delivery.

11. Important Information

Delivery estimates may change due to stock availability, weather, traffic, customer availability, or other operational conditions.

12. Contact

For shipping assistance, please use the customer support details published on PahnawaStore.com.